Do you have printed catalogs of your fabric and products?
Thank you for your inquiry regarding a printed catalog of our fabrics and products. We appreciate your interest in our offerings. At Mood Fabrics, we strive to provide our customers with the most up-to-date and diverse selection of fabrics and products. Due to the ever-changing nature of our inventory, printing catalogs is not a practical option for us. However, we have a user-friendly website [...]
What are your customer service department's hours of operation?
Thank you for your inquiry regarding our online customer service hours. We value your interest in our services and are happy to provide you with the information you need. Our online customer service hours are Monday to Friday, from 9AM to 5PM Eastern Standard Time (EST). During these hours, our dedicated customer service team is available to assist you with any questions, concerns, or requests [...]
My order was damaged in transit. How can this be resolved?
Thank you for bringing the issue of a damaged product in transit to our attention. We apologize for any inconvenience this may have caused and assure you that we are here to assist you in resolving this matter. In the unfortunate event that your order arrives damaged, we kindly request that you contact our customer service team at 1-855-630-6663. Our dedicated representatives are well-equipped to [...]
what should I do if I have not received my order yet?
Thank you for reaching out to us regarding your order that has not yet arrived. We apologize for any inconvenience this may have caused and assure you that we are here to assist you in resolving this matter. To address the issue promptly, we recommend contacting our customer service team at 1-855-630-6663. Our dedicated representatives will work closely with the carrier to locate your package and [...]
will I have to pay additional shipping cost to Alaska, Hawaii and U.S. Territories?
Thank you for your inquiry regarding shipping rates to Alaska, Hawaii, and U.S. Territories. We appreciate your interest in understanding the associated charges. Please note that shipments to Alaska, Hawaii, and U.S. Territories may indeed incur additional shipping fees. These charges are a result of the unique logistics involved in delivering packages to these regions. In cases where your order [...]