I saw a fabric at a Mood store that I loved but now I can't find it on the Mood website.
At Moodfabrics.com, we aim to provide a wide selection of fabrics to cater to the diverse needs and preferences of our customers. However, it's important to note that our website and physical stores operate with separate inventories. In this knowledge base article, we will address the situation where you may have come across a fabric in one of our Mood stores (New York, LA, or Miami) but are unable to find it on our website. We will explain the reasons behind this discrepancy and provide guidance on how to locate similar fabrics or get assistance from our team.
Online vs. In-Store Inventory: Moodfabrics.com and our Mood stores each maintain their own inventory, which can result in variations in the availability of specific fabrics. While most fabrics are available either online or in-store, it is common for certain fabrics to be exclusively offered in one location and not the other. This distinction is primarily due to factors such as stock management, limited quantities, or the unique characteristics of certain fabrics.
Closeout Fabrics and Limited Quantities: It is possible that the fabric you fell in love with at one of our Mood stores was a closeout fabric. Closeout fabrics are those with limited quantities and are often marked for clearance or sold at discounted prices. Due to their limited availability, closeout fabrics may only be offered in-store, allowing customers to have an opportunity to acquire them before they are completely sold out.
Assistance in Locating Fabrics: If you are unable to find a specific fabric on our website that you previously saw in one of our Mood stores, we recommend taking the following steps:
- Contact Our Stores: Reach out to the Mood store where you initially spotted the fabric. Speak to a team member and provide them with details about the fabric. They can check their in-store inventory or provide further guidance on availability.
- Seek Customer Service Assistance: Alternatively, you can contact our customer service department and explain the fabric you are looking for. Our knowledgeable representatives can assist you in finding a similar replacement fabric that meets your requirements and preferences.
Purchase When You First Encounter It: While we strive to maintain a diverse and extensive inventory, including closeout fabrics, we cannot guarantee their availability indefinitely. If you come across a special fabric that catches your eye, whether online or in-store, we recommend making the purchase at that time to avoid potential disappointment in the future.