what should I do if I have not received my order yet?
Thank you for reaching out to us regarding your order that has not yet arrived. We apologize for any inconvenience this may have caused and assure you that we are here to assist you in resolving this matter.
To address the issue promptly, we recommend contacting our customer service team at 1-855-630-6663. Our dedicated representatives will work closely with the carrier to locate your package and provide you with the necessary updates.
For orders within the United States, it is important to note that if a package is deemed lost, there is a waiting period of 12-14 business days from the date the package was shipped before a replacement order can be processed. However, if you require the items sooner, we recommend placing a new order. Subsequently, once the delayed package is received, it can be returned for a refund.
We understand that receiving your order in a timely manner is crucial, and we apologize for any inconvenience caused by the delay. Our team is committed to ensuring your satisfaction, and we will diligently work with the carrier to resolve this situation as quickly as possible.
Thank you for your patience and cooperation. We appreciate your business and look forward to resolving this issue for you promptly.