Can I modifying or canceling an order after placement?
At Moodfabrics.com, we understand that sometimes you may need to make changes to your order after it has been placed. In this knowledge base article, we will provide you with information on how to modify or cancel an order on our website.
Modifying an Order:
- Creating a New Order: If you wish to add items to your existing order, we recommend creating a new order. Unfortunately, our system does not allow for direct modifications to an already placed order. By creating a new order, you can ensure that the additional items are processed separately, and any applicable shipping fees or delivery timelines will be calculated accordingly.
- Deducting an Item from the Order: If your order has not yet been shipped, there may be an option to deduct an item from it. We understand that sometimes you may change your mind about a particular item. In such cases, please reach out to our customer support as soon as possible to inquire about the feasibility of deducting the item from your order. Our team will assist you based on our policies and current order status.
Canceling an Order:
- Contacting Customer Support: If you need to cancel your order, we recommend contacting our customer support immediately. You can reach out to our team via phone (855-630-6663), SMS, email (firstname.lastname@example.org) , or live chat, providing them with your order details and explaining your intention to cancel the order. The sooner you notify us, the higher the chances of successful cancellation.
- Checking Order Status: Our customer support representative will check the status of your order. If the order has not yet been shipped, we will assist you in canceling it. However, please note that once the order has been shipped, cancellation may no longer be possible.
At Moodfabrics.com, we strive to provide exceptional customer service, including assistance with modifying or canceling orders. While adding to an existing order is not possible, creating a new order is recommended for additional items. If you need to cancel an order, contact our customer support as soon as possible for the best chance of a successful cancellation. We appreciate your understanding and cooperation in adhering to our policies and procedures.