I ORDERED A FABRIC AND IT APPEARS DEFECTIVE OR HAS A FLAW IN IT.
Mood makes every effort to provide its customers with exceptional fabric and other top-quality goods. In the event a fabric or product does arrive damaged or defective, we strongly recommend you contact us as soon as the defect is noticed. After 30 days from your original invoice date, we will no longer consider items for return.
Please povide a picture of the damage portion on the item along with detailed information. Once our CS Team will received you pictures and details, we will provide the option for a replacement order for that fabric or a refund upon return of the item.
In order to receive a full refund, Please include the order number and a copy of the original order invoice must accompany the returned item. A return label will be sent to your email from UPS. Mood reserves the right to deny any refunds for fabrics that have been subsequently cut or altered.
Note: Items MUST be returned in the condition they were shipped; e.g. if the item returned was shipped on a roll, the item must also be returned on a roll. Refunds for items returned damaged or in unsellable condition will not be processed.
Refunds will be issued upon receipt of the returned item and will be processed against the original form of payment. The appropriate account will be credited within two weeks time. Original shipping costs will be refunded on defective items only.